To return a DKM Embroidery / SG Trading Post product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: All items are made specific to your order. No returns are accepted except for defects in material within 30 days of receipt of your order. Defective items will be repaired and returned to the customer.
Returns for exchange or store credit: No exchange of decorated material.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your defected items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
BSA Regional Order of the Arrow Web Store - Returns
3203 Caprice Court
Fort Wayne, IN 46808